Terms of service

These Terms of Service (“Terms”, “Agreement”) govern your use of our website and services provided by Pickleball Sport Life, operated by ZENTURTLE LLC. By accessing or purchasing from our website, you agree to and accept these Terms of Service. Please read them carefully before using our site or placing any order.

1. Store Overview

Pickleball Sport Life is an ecommerce store selling pickleball-related sporting goods and accessories. All transactions, order fulfillment, and customer data are processed securely through Shopify’s platform and trusted third-party services.

2. Linked Policies

These Terms incorporate and should be read together with our other store policies:

• Privacy Policy — How we collect, use, and protect your personal information.
• Payment & Billing Policy — Details about payment methods, billing, and refunds.
• Shipping & Delivery Policy — Processing timelines and shipping rates.
• Return & Refund Policy — Eligibility and procedure for product returns.

3. Privacy and Data Protection

We value your privacy. Personal data is handled according to our Privacy Policy. Shopify securely manages sensitive data such as account credentials and payment details. We do not store or have access to your full payment information.

4. Payment and Billing

Payments are processed through Shopify Payments and other supported gateways. By placing an order, you authorize us to charge the total amount shown at checkout. All billing information must be accurate and belong to the cardholder. For full details, see our Payment & Billing Policy.

5. Shipping and Delivery

We currently ship within the United States and Canada using carriers such as DHL, FedEx, UPS, and USPS. Shipping timelines, fees, and delivery conditions are detailed in our Shipping & Delivery Policy.

6. Returns and Refunds

We accept returns for eligible items within 30 days of delivery. Returned products must be unused, in original condition, and include all packaging. For full procedures and eligibility, please review our Return & Refund Policy.

7. Account Terms

Customers may create an account to track orders and manage purchases. You are responsible for maintaining the confidentiality of your login credentials. If we detect suspicious or fraudulent activity, we reserve the right to suspend or terminate your account and hold your order until verification is complete.

8. Prohibited Activities

When using our website, you agree not to:

• Engage in fraud, hacking, phishing, or illegal activities.
• Attempt to damage, interfere, or compromise website functionality.
• Copy, resell, or exploit our content, products, or intellectual property without permission.
• Provide false information or misuse another customer’s account.

We reserve the right to take appropriate action, including cancellation of orders, termination of accounts, and legal recourse for damages in cases of violation.

9. Intellectual Property Rights

All website content, product images, designs, text, and trademarks are the property of Pickleball Sport Life (ZENTURTLE LLC). You may not use, copy, or reproduce any material from our website without our written consent.

10. Pricing, Availability, and Errors

All prices are listed in U.S. Dollars and may change without prior notice. In the event of a pricing or product description error, we reserve the right to cancel or adjust any affected order. Orders placed at incorrect prices will be refunded if cancellation occurs.

11. Third-Party Links and Tools

Our site may include third-party links, applications, or tools (such as embedded analytics or payment processors). We are not responsible for the content, functionality, or policies of these third-party sites.

12. Limitation of Liability

To the maximum extent permitted by law, Pickleball Sport Life (ZENTURTLE LLC) shall not be liable for any direct, indirect, or consequential damages arising from the use of our products or website. We are not responsible for product misuse, third-party system failures, or technical issues beyond our control.

13. Indemnification

You agree to indemnify and hold harmless Pickleball Sport Life (ZENTURTLE LLC), its affiliates, employees, and partners from any claims, damages, or losses resulting from your violation of these Terms or misuse of our website or services.

14. Termination

We may suspend or terminate your account and refuse service at our discretion if we believe you have violated these Terms, engaged in suspicious activity, or misused our website. We also reserve the right to cancel any order suspected of fraudulent behavior.

15. Policy Updates

We may update these Terms periodically to reflect changes in business operations or legal requirements. The latest version will always be posted on this page, with the “Last Updated” date adjusted accordingly. Continued use of our website after updates constitutes acceptance of the revised Terms.

By placing an order or using our website, you agree to and accept our Terms of Service.

Pickleball Sport Life (ZENTURTLE LLC) — 609 Broadway St, Venice, CA 90291, USA