Shipping policy

Shipping Policy for Pickleball Sport Life

Thank you for shopping at Pickleball Sport Life! We aim to provide you with a smooth and enjoyable shopping experience. Below is our Shipping Policy, designed to help you understand how we process and deliver your orders.

Shipping Coverage

We currently ship only to customers located within Canada. Unfortunately, we cannot ship to addresses outside of Canada at this time.

Order Processing

  • Handling Time: Orders are processed within 3–5 business days (Monday to Friday).

  • Order Cut-Off Time: Orders placed by 5:00 PM (Eastern Standard Time) will begin processing the same business day.

  • Orders placed after the cut-off time or on weekends/holidays will be processed on the next business day.

Delivery Time

  • Transit Time: 7-10 business days (Monday to Friday).

  • Deliveries are made Monday through Friday only.

  • Total Estimated delivery time based on customer locations: 10-15 business days (Monday to Friday).

Shipping Costs

  • Free Shipping on all orders over CA$150.

  • Flat Rate Shipping: CA$10 for orders under CA$150.

All prices and charges are processed in CAD (Canadian dollar).

Shipping Carriers

  • Canada Post
  • DHL Express
  • FedEx International
  • UPS Canada

Order Tracking

After your order has shipped, you will receive a confirmation email that includes a tracking number. You can use this number to track your order using the courier's tracking system.

Damaged or Lost Shipments

We’re sorry if your order arrived damaged, defective, or didn’t make it to you. Please reach out to us at help@pickleballsportlife.com 48 hours of receiving your package, and we’ll make it right. To speed things up, we may ask for a quick photo of the issue so we can resolve it as smoothly as possible.

Address Accuracy

Customers are required to provide accurate shipping information. It is advisable to carefully verify your shipping address during the checkout process. Pickleball Sport Life shall not be held responsible for orders dispatched to incorrect addresses that are provided by the customer.

Delays

We strive to ensure timely deliveries, but unforeseen circumstances such as weather, natural disasters, or customs delays may affect delivery times. We appreciate your understanding in these situations.

Returns and Exchanges

Kindly consult our Returns and Exchanges Policy for comprehensive information regarding the process of returning or exchanging items. 

By placing an order with Pickleball Sport Life, you confirm your understanding and acceptance of the terms delineated in this Shipping Policy.

Contact Us

If you have any questions or concerns about your order, feel free to reach out to our customer support team.

Company Details

Company Name: ONTARIO LTD
Company Registration Number: 1000650007
Business Address: 15 Allstate Parkway, Markham, ON L3R 5B4, Canada

We appreciate your business and aim to deliver your order promptly and securely. Thank you for choosing Pickleball Sport Life.