This Privacy Policy describes how Pickleball Sport Life (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website. By placing an order or using our site, you agree to and accept this Privacy Policy.

1. Information We Collect

• Personal Information: Your full name, email address, phone number, billing and shipping address, and order details.
• Account Information: Account creation data (Shopify securely stores passwords — we do not have access to them).
• Payment Information: All payments are processed through Shopify Payments or third-party gateways; we do not store any card details.
• Automatically Collected Data: Through cookies and analytics tools (Shopify Analytics, Google Analytics 4, Microsoft Clarity) we may collect information about your device, browser, IP address, and browsing behavior.

2. How We Use Your Information

• To process, fulfill, and deliver your orders.
• To communicate order updates, respond to inquiries, and provide customer support.
• To improve website performance, functionality, and user experience.
• To prevent fraudulent transactions and ensure payment security.
• With consent, to send promotional or remarketing communications.

3. Sharing of Information

We do not sell or rent personal data. However, we may share limited information with:

• Service Providers: Payment processors, logistics partners, and customer support teams as necessary to fulfill orders.
• Analytics & Advertising Partners: Google Analytics 4, Microsoft Clarity, Google Ads, Meta (Facebook/Instagram) Ads, and TikTok Ads may use cookies to analyze traffic and deliver remarketing ads only to customers who have given consent.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

4. Marketing & Remarketing Communications

We may send transactional emails (order confirmations, shipping updates) by default. Promotional or marketing emails are sent only after you provide explicit consent. You can opt out at any time by clicking the “Unsubscribe” link in our emails or by contacting us at help@pickleballsportlife.com. For remarketing purposes, we may use Google Ads, Meta Ads, and TikTok Ads to show personalized ads to users who have consented to marketing cookies.

5. Cookies and Tracking Technologies

Our website uses cookies to remember preferences, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some features may not function properly without them.

6. Data Retention and Deletion Requests

We retain your personal information for as long as necessary to complete orders and maintain records for legal and business purposes. You may request account deletion or a copy of your personal data at any time by emailing help@pickleballsportlife.com. Once verified, we’ll delete your account and order history records as per legal guidelines.

7. Data Security

Our store is hosted on Shopify’s secure servers and complies with PCI-DSS standards. All transactions are encrypted via SSL technology. We take reasonable steps to protect your information, but no method of transmission is 100% secure.

8. International Users and Data Transfers

We primarily serve customers in the United States and Canada. All data is stored on Shopify’s secure servers, which may be located in the United States or other countries. By using our website, you acknowledge that your data may be transferred to and processed in the United States under U.S. privacy laws.

9. Policy Updates and Notifications

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify customers via email or site notification. The “Last Updated” date at the top will indicate the effective version.

By placing an order on our website, you agree to and accept our Privacy Policy.

Pickleball Sport Life (ZENTURTLE LLC) — 609 Broadway St, Venice, CA 90291, USA